| On August 14th ,11 domestic airline companies together | | | | the detailed transaction time of complaining, check-in, |
| with 2 Shanghai airport airline companies released a | | | | luggage transportation. For example, after receiving a |
| series of "welcome world expo" services. It includes: if | | | | complaining case, the airlines company will deal with it |
| a flight is delayed, the passengers will be informed | | | | within 15 working days; the check-in waiting time of |
| every 30 minutes. | | | | passenger who buy economy class cabin ticket should |
| This 11 domestic airline companies include Eastern | | | | not exceed 20 minutes, business cabin 7 minutes. |
| airlines, Air China, Southern airlines, Shanghai airlines, | | | | On August 14, Shanghai domestic aviation consumption |
| Jixiang airlines, Spring airlines, Shenzhen airlines, Xiamen | | | | rights maintenance united conference which is led by |
| airlines, Hainan airlines, Sichuang airlines and Shandong | | | | industrial and commercial department was established. |
| airlines. | | | | This united conference will employ "the supervisors for |
| As we know, flights to China are sometimes delayed. | | | | aviation consumption rights maintenance" to supervise |
| It is one of the problems many passengers complain | | | | the service quality of this 11 airline companies and |
| about. The airline company who has delayed flights | | | | whether or not they keep their promise. They will carry |
| didn't communicate with their passengers in time, thus | | | | out regular notice system, and urge the airline |
| causing dispute between passengers and airlines. | | | | companies to rectify their problems in time if they have |
| Therefore, the 11 domestic airlines who are in charge | | | | any. |
| of flights China make a common promise: if a flight is | | | | It is introduced that the passengers who pass in and |
| delayed, the passengers will be informed in time and | | | | out Shanghai airport are expected to reach 70 million |
| every 30 minutes; if it is caused by airline company, the | | | | during 2010 Shanghai World Expo. The releasing of |
| airline company will actively take measures to fulfill its | | | | these measures will guide the airline companies to lift |
| duty. | | | | their service quality, thus lift the whole service level at |
| Besides, these airline companies together with the two | | | | Shanghai airports. |
| airport aviation service companies first bring forward | | | | |